In a nutshell: A missing package is a parcel that hasn't been delivered to the recipient. When a package is lost or missing, customers can report it and ask USPS to search for the parcel, visit the local post office for assistance, or file a claim or refund. Note that USPS will not search for hazardous items, over-the-counter or prescription drugs, live ammunition, perishables, beauty products, or handguns. Are you missing a package? Keep reading to find out how to report your missing package to USPS.
A missing package is a parcel that hasn't been delivered to the recipient. When a package is lost or missing, customers can report it and ask USPS to search for the parcel, visit the local post office for assistance, or file a claim or refund. Note that USPS will not search for hazardous items, over-the-counter or prescription drugs, live ammunition, perishables, beauty products, or handguns. Are you missing a package? Keep reading to find out how to report your missing package to USPS.
Before reporting a missing package to USPS, we suggest tracking it first. You can find the parcel's tracking number on your shipping receipt, email confirmation, shipping confirmation email, or from the USPS tracking label. Enter the tracking number in the search field and click Track. When the status indicates 'Delivered' but you have not received the parcel yet, consider reporting the missing item to USPS.
If you're waiting for multiple shipments, we suggest signing up for Informed Delivery to track all incoming packages. You'll get real-time updates when your package is delivered to your mailbox or notifications for Expected Delivery Updates, Available for Pickup, or Package In-Transit Updates.
To report a missing package, submit a mail search. Fill out the details, including your mailing information, where to send the email (when USPS locates it), and the contents of your mailpiece. You also need to agree to the disclaimer and terms and conditions before you can proceed. After filling out the form, click Verify Address. Then, follow the on-screen instructions to submit the request successfully.
The earliest you can submit a mail search is 7 days after the original mailing date, and the latest is 365 days after the mailing date. Wait for an email notification regarding the status of your request. When it says Mailpiece Found, it means it's being prepared for shipment to the address you provided. When the status indicates Expired, it means they haven't found the parcel. In this case, you can request a refund or file a claim.
Did you use Priority Mail? Then you're eligible to request a refund. You'll need the tracking number, along with the mailing date and proof of service, to process the refund. Just fill out the form, click Continue, and follow the instructions.
You can also request a refund at the nearest post office.
Just enter your zip code, city, or state, and click Search to find the closest post office in your area. You can also use this tool to look for the nearest self-service kiosks and collection boxes.
You can also file a claim for your missing package. You can submit a claim online, by calling USPS, or via mail. For faster approval, completely fill out the form and include all relevant documentation before mailing it to USPS. Be sure to submit the claim within 60 days of the mailing date. Customers usually get a decision within 5-10 business days. Note that USPS will not pay a claim higher than the missing item's actual value. Once approved, wait for the payment in 7-10 business days. Have any more questions? Re-read the steps above or contact Support today.
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