US Postal Service (USPS) Customer FAQ

To get a refund on a canceled shipping label, you need to request the refund through the USPS website within 30 days. Go to the "History" or "Shipping History" section, find the label, and select the option to request a refund.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

"Delivered to Agent" means that your package was handed off to a third party like a receptionist, neighbor, or building manager. It doesn't necessarily mean that the vendor, or intended recipient, directly received it. Instead, the USPS trusted the agent to complete the delivery. The package is considered "delivered" at this point by USPS. To confirm if the vendor has received your return, please communicate directly with the vendor. They are typically the ones who process the return and can update you on its status.

While USPS strives to deliver Priority Mail within 1-3 business days, this is not a guaranteed service and delays can occur. Refunds for Priority Mail postage are not typically granted due to late delivery. However, a refund may be available if you purchased additional service such as Priority Mail Express or a money-back guarantee service, and your package was not delivered within the guaranteed window. For detailed information on how to request a refund for these services, please check the USPS claims and refunds policy provided on their website.

The cost to send a letter from Baltimore, MD to Berlin, Germany can vary based on the weight of the letter and the service you choose. As of now, the standard international First-Class Mail International letter (up to 1 oz) costs $1.20. However, if the weight of the letter exceeds 1 oz, an additional postage is required. Priority mail and Express mail services costs more but offer faster delivery and additional features. It's advised to visit a local USPS post office for exact pricing based on the weight and size of your letter.