Fixed is checked??? This issue has not been fixed, I never marked it fixed. Why would it show up as fixed?

GetHuman-geriwarn's customer service issue with US Postal Service from August 2018

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The issue in GetHuman-geriwarn's own words
Change my address ... I have recieved te *th email that my change of address has not been completed. I have paid a dollar every time (* times $*.**) when I got the *th one this morning I have been trying to talk to a live person half a dozen times. I have tried the instructions on your webs sight....nothing works!!*I need to know what is going on with my mail!!
This is really frustrating because I can’t get a live person on the phone or response from email
I would like to know when I will start getting my mail? I would like a refund for the * fees I paid.
I ship a lot of Priority large boxes.
I have tried everything!!! Even the on line tip to call and keep tapping * didn’t work.
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I HAVE NOT RECEIVED ANY OF MY MAIL FROM THE POSTAL SERVICE IT HAS BEEN OVER A MON...have a question about postal service
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US Postal Service

Numerous PAID change of address fees.
Customer service issue
Reported by GetHuman-geriwarn
Aug 24th, 2018 - 4 mons ago
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Timeline
GetHuman-geriwarn started working on this issue
Aug 24th 4:16pm
GetHuman-geriwarn shared this issue with others over email
Aug 24th 4:20pm
GetHuman-geriwarn indicated the issue is not fixed yet.
Aug 24th 8:56pm
GetHuman-geriwarn indicated the issue is not fixed yet.
Aug 26th 2:40am
GetHuman-geriwarn indicated the issue is not fixed yet.
Aug 26th 2:41am
GetHuman-geriwarn indicated the issue is not fixed yet.
Aug 26th 2:47am
GetHuman-geriwarn confirmed the issue is fixed. Hooray!
Aug 29th 9:22pm