TikTok Customer FAQ

You should find your drafts by opening the TikTok app and clicking on the '+' icon at the bottom of the screen. Then, on the next screen, to the right of the record button, you should see an option called "Drafts." If you click on this, you can access and edit all your saved draft videos. However, please note that if you've deleted the app without backing up your data, you may lose any unsaved drafts.

If your TikTok account was deactivated by you, there is a 30-day window where it's possible to recover it. During these 30 days, you can log back into your account to reactivate it. If more than 30 days have passed, the account likely cannot be restored. If your account was banned or deleted by TikTok for violating community guidelines, the account cannot be restored. We recommend creating a new account and ensuring any content posted adheres to TikTok's community guidelines.

Hmmm... we're not sure about that. TikTok doesn't facilitate direct product purchasing. Orders or transactions you've made would have been through a third-party platform linked from TikTok. You would need to contact that platform or seller directly to cancel your order.

If your TikTok account was banned due to an age-related issue, you should know that the platform needs to comply with legal requirements- so requires all users to be at least 13 years old. If the ban happened due to a mistake in inputting your date of birth, you can try to appeal this decision by communicating with TikTok's support team. To do this, open the app on your device, tap on your profile and then the "...", find the 'Report a problem' option and follow the steps. Please provide all necessary documentation proving your age, like a government-issued ID card or birth certificate.

We're sorry to hear about your situation. To resolve this, go to your TikTok profile, then tap on the three-dot menu in the top-right corner. Click on 'Balance', then 'Purchase History' to view your transactions. If you see any unauthorized purchases, you may dispute them. The best way to prevent future unauthorized charges would be to unlink your Cash App. Go to your profile and click the three-dot menu again, then ‘Balance’, then "Recharge", select Cash App and there should be an option to unlink. Also consider changing your password and enabling two-factor authentication as a safety measure. However, any refund request would typically need to be made through your bank or Cash App.