What happened to the digital ordering system on the phone for Ticketmaster?

GetHuman-motlyrox's customer service issue with Ticketmaster from August 2019

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Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman-motlyrox's own words
The problem: What happened to the digital ordering system on the phone for Ticketmaster?
GetHuman-motlyrox did not yet indicate what Ticketmaster should do to make this right.
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Ticketmaster

Customer service issue
Reported by GetHuman-motlyrox
Aug 14th, 2019 - 2 mons ago
I have an issue with Ticketmaster too
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Seen by 3 customers so far
Similar issue to 10649 others
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Timeline
GetHuman-motlyrox started working on this issue
Aug 14th 1:22am