How Do I Purchase Tickets with Ticketmaster?

Customers can purchase tickets either online, in person, or over the phone with these helpful tips.

Adam Goldkamp is the editor / author responsible for this content.
Nov 19, 2019

Ticketmaster is a ticket sales provider. Founded in 1976 in California, the company now operates in several countries all over the world. When a concert, event, or sports game comes to your city or town, most likely, the tickets will be sold through Ticketmaster. Customers can purchase tickets either online, in person, or over the phone. Keep reading for step-by-step instructions on how to purchase tickets in any format.

Purchase Tickets Online

  1. Go to

  2. In the search bar at the top of the page, search the name of your event. For a musician or band, search their name. For a sports team, you can search the team's name. Alternatively, you can use the event categories to go through upcoming events to find your event.

  3. When you click on the event, you will be brought to a page that lists the entire tour's locations and dates. Choose the correct date for your city. Keep in mind that your city might have several dates to choose from.

  4. Select 'See Tickets.'

  5. You will be redirected to a new page that shows the venue and all of the ticket options. You can click on the different ticketing sections to choose the price range you're comfortable with, and the seats you prefer.

  6. Select the number of tickets you want to purchase.

  7. Click 'Get tickets.'

  8. You may be asked to select the country your billing address is located in.

  9. Choose your ticket options from print at home (free), mobile (free), or mail (charge will apply).

  10. Select 'Continue to Payment Method.'

  11. At this point, you will be asked to sign in to your Ticketmaster account. You can sign in with your email address and password. If you don't have a Ticketmaster account, select 'Sign Up' at the bottom of the pop-up screen and follow the prompted steps to create an account.

  12. Enter your payment information.

  13. Confirm the 'Privacy Information' section by checking the box.

  14. Select 'Place Order.'

  15. A confirmation email will be sent to your email address.

Purchase Tickets Over the Phone

You can also purchase tickets with Ticketmaster over the phone. You can call the Ticketmaster Ticket Sales line. The Ticketmaster phone line is available Monday to Saturdays from 9:00 am to 6:00 pm, and Sundays from noon to 6:00 pm EST. The average wait time is 25 minutes but this will fluctuate if tickets to events were just released. A sales representative will be able to help you purchase tickets over the phone.

Purchase Tickets in Person

You can visit a verified Ticketmaster retail location to purchase tickets through a salesperson. Find a location close to me by searching for 'Ticketmaster near me.' Ticketmaster kiosks are common in malls or the downtown areas of large city centers.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Purchase Tickets with Ticketmaster?

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