Ticketmaster Phone Number

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Their best help: Ticketmaster on Twitter
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The Editor's Notes on Ticketmaster's Phone-Based Customer Care

Ticketmaster is a ticket sales company that operates throughout the United States and within several other countries. As one of the top ticket sellers in the country, Ticketmaster gets a lot of customer service requests each and every day.

Why Do People Call Ticketmaster Customer Support?

People call Ticketmaster customer support for a range of reasons, including:

  • Questions about ticket orders
  • Ticket delivery tracking
  • Questions about premiums that come with tickets
  • Requests for changes, refunds or cancellations
  • Technical support for using the Ticketmaster website or mobile app
  • Problems with printing or using a ticket

Best Practices for Calling Ticketmaster Customer Service

Here are some of our best tips for helping to ensure that your call to Ticketmaster customer service goes smoothly:

  • Make sure you are calling the right number. Ticketmaster has different numbers in the countries in which it operates. In addition, it has a separate TDD number for people who are deaf or hearing impaired, as well as a dedicated line for people who have purchased tickets to "arts" events, including the ballet and the symphony.
  • Before calling, make sure that you have any necessary information in front of you. This information may include ticket confirmation numbers, dates and times of events, billing statements from your credit card company or any correspondence between you and Ticketmaster that is relevant to your case.
  • Have pen and paper handy so you can take notes during your call. You may need to record confirmation or cancellation numbers or take down the name of the representative who assists you.

How do Consumers Feel About Calling Ticketmaster Customer Service?

Ticketmaster has historically had customer relations problems, primarily due to the company adding additional fees to ticket prices that were not always obvious at the beginning of the purchase process.

Another issue is that since Ticketmaster is a third-party business that does not actually own the venues it sells tickets for, the company has limited power when it comes to addressing problems with a specific venue.

What Kind of Issues can Ticketmaster Customer Service Representative Resolve?

Ticketmaster customer service representatives can resolve a range of issues, including questions about tickets and ticket delivery, issues surrounding credit card charges and ticket pricing, and the possibility that a ticket was issued for the wrong class of seating.

Customer support agents can also, when possible, assist with ticket changes and refunds.

What Can't Be Resolved With a Call to Ticketmaster Customer Service?

Venues set their own policies on some issues, such as seating and age-restrictions: Ticketmaster isn't able to intervene if a customer purchases tickets to a show without understanding these policies. In many cases, tickets are non-refundable and Ticketmaster is not authorized to initiate refunds to purchasers.

Individuals who purchase tickets issued by Ticketmaster through a third party, such as a "scalper" or someone who sells tickets on eBay or Facebook, often have no protection against fraud. Ticketmaster is not obligated to assist individuals who purchase a ticket through an unauthorized seller.

What Should You Do If You Have an Unsuccessful Call with Ticketmaster?

If you've tried resolving an issue or getting an answer to a question by calling Ticketmaster and yet hung up the phone feeling dissatisfied, don't give up. You may still have options.

  • First, review any notes that you took during your original call. If you don't have any notes, try and recall what happened during your conversation and write it down. This information can be very helpful if you have to escalate your case.
  • Next, call Ticketmaster back. The next representative you speak to may be better able to assist you.
  • If a second call does not resolve your problem, consider getting in touch with Ticketmaster through a different method. If you have already purchased your ticket, log into your account online and request a live chat. Other options include getting in touch via email or through social media. All of these options have the advantage of providing you with a written transcript of your conversation.
  • If Ticketmaster remains unresponsive, Try sending a letter through postal mail. Be sure to request tracking and delivery confirmation. This is not a fast option, but it does show Ticketmaster that you are serious about this issue and your letter may end up in the hands of somebody who will be able to take the time to read it and take effective action on your case.

Reasons customers like you called recently

I need to purchase tickets for a circus but they're charging me more than it's say*bg i...
Has Oct ** **** Aerosmith concert been cancelled
Wasn't shown what tickets I was purchasing. *They assigned me * and proceeded to charg...
Bought a pair Thickets for Bruce springsteen.*The show is in Calgary, AB. Nov *****Has...
I transferred * ticket by phone text messages and they received the tickets . But they...
I sold tickets and it said that it had sent me my money but I have not received the money.
I bought * tickets for the Usher concert in Paris and was placed at the back, I then bo...
I bought tickets for the Madonna concert in Denver. It is postponed to a date which won...
This morning at **:** local (Pacific) I received notice of a Celtic Women concert, next...
I have been offered * tuckets for Peter Kay in Leeds on December **th row C ** and...
I have two tickets to see Patti LaBelle on Friday September ** at Durham PAC. I have a...
I won * tickets at a charity event this weekend. The manager said she transferred the t...
My phone had reset during the night and when I tried to sign into my Ticketmaster app...
I bought tickets for the wrong day and want to cancel and buy the right date
What is what is the definition of a wallet, Ticketmaster is asking me to send them a pr...
See more recent reasons for calling

Help me with my issue

Ticketmaster's Best Toll-Free/800 Customer Phone Number

You came here to see Ticketmaster's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Ticketmaster agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Ticketmaster anyways and help you with your issue. Over the last 18 months, 136,638 customers like you have come in search of a phone number for Ticketmaster and helped us confirm they don't have one. Common reasons that people try to call Ticketmaster customer support department include Track an Order, Missing Tickets, Refund a Charge, Special Request, Purchase Tickets and other customer service issues. Rather than trying to call Ticketmaster first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via twitter or email or web or chat. Unfortunately, right now Ticketmaster doesn't have any phone numbers. It's not always clear what is the best way to talk to Ticketmaster representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ticketmaster - by phone or otherwise

While Ticketmaster does not have a toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via @TMFanSupport for Customer Service. If you think this information is inaccurate or know of other ways to contact Ticketmaster please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ticketmaster.

How GetHuman Helps If Ticketmaster Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Ticketmaster, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Vodafone (UK) Phone Number page. Or our Verizon Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Ticketmaster customers like yourself.

What is GetHuman's Relationship to Ticketmaster?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ticketmaster. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Ticketmaster Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Ticketmaster contacts
Ticketmaster Live Chat
Ticketmaster Email Support
Ticketmaster Help Desk
Ticketmaster on TwitterBEST
General customer information

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