Ticketmaster is a ticket sales company that operates throughout the United States and within several other countries. As one of the top ticket sellers in the country, Ticketmaster gets a lot of customer service requests each and every day.
People call Ticketmaster customer support for a range of reasons, including:
Here are some of our best tips for helping to ensure that your call to Ticketmaster customer service goes smoothly:
Ticketmaster has historically had customer relations problems, primarily due to the company adding additional fees to ticket prices that were not always obvious at the beginning of the purchase process.
Another issue is that since Ticketmaster is a third-party business that does not actually own the venues it sells tickets for, the company has limited power when it comes to addressing problems with a specific venue.
Ticketmaster customer service representatives can resolve a range of issues, including questions about tickets and ticket delivery, issues surrounding credit card charges and ticket pricing, and the possibility that a ticket was issued for the wrong class of seating.
Customer support agents can also, when possible, assist with ticket changes and refunds.
Venues set their own policies on some issues, such as seating and age-restrictions: Ticketmaster isn't able to intervene if a customer purchases tickets to a show without understanding these policies. In many cases, tickets are non-refundable and Ticketmaster is not authorized to initiate refunds to purchasers.
Individuals who purchase tickets issued by Ticketmaster through a third party, such as a "scalper" or someone who sells tickets on eBay or Facebook, often have no protection against fraud. Ticketmaster is not obligated to assist individuals who purchase a ticket through an unauthorized seller.
If you've tried resolving an issue or getting an answer to a question by calling Ticketmaster and yet hung up the phone feeling dissatisfied, don't give up. You may still have options.
You came here to see Ticketmaster's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Ticketmaster agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Ticketmaster anyways and help you with your issue. Over the last 18 months, 136,638 customers like you have come in search of a phone number for Ticketmaster and helped us confirm they don't have one. Common reasons that people try to call Ticketmaster customer support department include Track an Order, Missing Tickets, Refund a Charge, Special Request, Purchase Tickets and other customer service issues. Rather than trying to call Ticketmaster first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via twitter or email or web or chat. Unfortunately, right now Ticketmaster doesn't have any phone numbers. It's not always clear what is the best way to talk to Ticketmaster representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While Ticketmaster does not have a toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via @TMFanSupport for Customer Service. If you think this information is inaccurate or know of other ways to contact Ticketmaster please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ticketmaster.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Ticketmaster, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Vodafone (UK) Phone Number page. Or our Verizon Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Ticketmaster customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ticketmaster. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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