Ticketmaster Phone Number

Calling Ticketmaster customer service faster by GetHuman

800-745-3000
Customer service
Current Wait: 25 mins (25m avg)
Hours: Mon-Sat 9am-6pm, Sun noon-6pm EST; best time to call: 9:01am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Track an OrderMissing TicketsRefund a ChargeSpecial RequestPurchase TicketsA different issue
Get to a live person fastest: It's absolutely necessary to press 0 when you're in the automated message part if you want to talk to a real person.

Reasons customers like you called recently

The show lil Kim in Atlantic City. It’s lit tour I need a refund Bc I’m not able to att...
3 hours ago
I was due to see the PetShop Boys on the **th May ****, which got postponed until the...
10 hours ago
Hello, I've bought * tickets for the Camila Cabello concert in Milan (I spent ***euro...
10 hours ago
How to get refund to Elton John concert?
2 days ago
I purchased tickets for Big and Rich at Salamanca Casino to be held back in April. Is t...
2 days ago
I never received my tickets to maroon *, and realized the wrong email address was enter...
2 days ago
I would like a refund for Les Mis which was scheduled for Boston Wednesday, June...
2 days ago
My concert has been cancelled .but I paid with cash not my card I have tried phoning ti...
2 days ago
Want to see about a refund to Kenny Chesney
3 days ago
concert cancelled, will not be able to attend postponed dates* want money back
4 days ago
We were told by email from ticketmaster that because our event was cancelled, we would...
4 days ago
I purchased * tickets for Shen Yun ****. Name on tickets is Judy Krag. row, A seat * O...
5 days ago
I have requested a refund fo Shen Yun **** before, in April. yOUR INFO SAYS REFUNDS WO...
5 days ago
Purchased tickets to an event... the event was canceled I'm requesting a refund but no...
9 days ago
Update on my refund, already was requested just want the updated status on my ***$ Cher...
9 days ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Ticketmaster's Phone-Based Customer Care

Ticketmaster is a ticket sales company that operates throughout the United States and within several other countries. As one of the top ticket sellers in the country, Ticketmaster gets a lot of customer service requests each and every day.

Why Do People Call Ticketmaster Customer Support?

People call Ticketmaster customer support for a range of reasons, including:

  • Questions about ticket orders
  • Ticket delivery tracking
  • Questions about premiums that come with tickets
  • Requests for changes, refunds or cancellations
  • Technical support for using the Ticketmaster website or mobile app
  • Problems with printing or using a ticket

Best Practices for Calling Ticketmaster Customer Service

Here are some of our best tips for helping to ensure that your call to Ticketmaster customer service goes smoothly:

  • Make sure you are calling the right number. Ticketmaster has different numbers in the countries in which it operates. In addition, it has a separate TDD number for people who are deaf or hearing impaired, as well as a dedicated line for people who have purchased tickets to "arts" events, including the ballet and the symphony.
  • Before calling, make sure that you have any necessary information in front of you. This information may include ticket confirmation numbers, dates and times of events, billing statements from your credit card company or any correspondence between you and Ticketmaster that is relevant to your case.
  • Have pen and paper handy so you can take notes during your call. You may need to record confirmation or cancellation numbers or take down the name of the representative who assists you.

How do Consumers Feel About Calling Ticketmaster Customer Service?

Ticketmaster has historically had customer relations problems, primarily due to the company adding additional fees to ticket prices that were not always obvious at the beginning of the purchase process.

Another issue is that since Ticketmaster is a third-party business that does not actually own the venues it sells tickets for, the company has limited power when it comes to addressing problems with a specific venue.

What Kind of Issues can Ticketmaster Customer Service Representative Resolve?

Ticketmaster customer service representatives can resolve a range of issues, including questions about tickets and ticket delivery, issues surrounding credit card charges and ticket pricing, and the possibility that a ticket was issued for the wrong class of seating.

Customer support agents can also, when possible, assist with ticket changes and refunds.

What Can't Be Resolved With a Call to Ticketmaster Customer Service?

Venues set their own policies on some issues, such as seating and age-restrictions: Ticketmaster isn't able to intervene if a customer purchases tickets to a show without understanding these policies. In many cases, tickets are non-refundable and Ticketmaster is not authorized to initiate refunds to purchasers.

Individuals who purchase tickets issued by Ticketmaster through a third party, such as a "scalper" or someone who sells tickets on eBay or Facebook, often have no protection against fraud. Ticketmaster is not obligated to assist individuals who purchase a ticket through an unauthorized seller.

What Should You Do If You Have an Unsuccessful Call with Ticketmaster?

If you've tried resolving an issue or getting an answer to a question by calling Ticketmaster and yet hung up the phone feeling dissatisfied, don't give up. You may still have options.

  • First, review any notes that you took during your original call. If you don't have any notes, try and recall what happened during your conversation and write it down. This information can be very helpful if you have to escalate your case.
  • Next, call Ticketmaster back. The next representative you speak to may be better able to assist you.
  • If a second call does not resolve your problem, consider getting in touch with Ticketmaster through a different method. If you have already purchased your ticket, log into your account online and request a live chat. Other options include getting in touch via email or through social media. All of these options have the advantage of providing you with a written transcript of your conversation.
  • If Ticketmaster remains unresponsive, Try sending a letter through postal mail. Be sure to request tracking and delivery confirmation. This is not a fast option, but it does show Ticketmaster that you are serious about this issue and your letter may end up in the hands of somebody who will be able to take the time to read it and take effective action on your case.

Customer Number 800-745-3000 - by the Numbers

Phone number to dial
800-745-3000
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Ticket Sales
Call center hours
Mon-Sat 9am-6pm, Sun noon-6pm EST
Best time to dial
9:01am
Navigate phone maze to a human
It's absolutely necessary to press 0 when you're in the automated message part if you want to talk to a real person.
Average wait
Current wait
25
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, twitter, email, web
Quality of communication
79%
Quality of help
52%
Customer votes
6,861
Information last updated
Tue Jun 02 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Ticketmaster's Best Toll-Free/800 Customer Phone Number

This is Ticketmaster's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ticketmaster agent. This phone number is Ticketmaster's Best Phone Number because 136,638 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-745-3000 include Track an Order, Missing Tickets, Refund a Charge, Special Request, Purchase Tickets and other customer service issues. The Ticketmaster call center that you call into has employees from West Virginia, Texas, Virginia, Canada and is open Mon-Sat 9am-6pm, Sun noon-6pm EST according to customers. In total, Ticketmaster has 3 phone numbers. It's not always clear what is the best way to talk to Ticketmaster representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ticketmaster - by phone or otherwise

While 800-745-3000 is Ticketmaster's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ticketmaster customers, is by calling their 800-653-8000 phone number for their US Fan Support department. Besides calling, the next favorite option for customers looking for help is via 800-653-8000 for US Fan Support. If you think this information is inaccurate or know of other ways to contact Ticketmaster please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ticketmaster.

What is GetHuman's Relationship to Ticketmaster?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ticketmaster. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Ticketmaster Contact Info

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