Ticketmaster Customer FAQ

Top Answers & How-to Guides

How do I Contact Ticketmaster Customer Service?

The question we are asked most often is about how to talk to Ticketmaster customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I upgrade my Ticketmaster tickets to better seats?

Yes, Ticketmaster offers the option to upgrade your tickets to better seats, subject to availability. To do this, simply log in to...
Ask any question you have about Ticketmaster customer service, get an answer now.

Recent Ticketmaster Customer Questions

How do I swap tickets for another night

Swapping tickets for another night is usually subject to the event organizer's policies. Generally, you must check if the event allows exchanges or transfers. If exchanges are allowed, log into your Ticketmaster account, go to your order history, select the tickets you wish to swap, and follow the prompts to complete the exchange. Note that additional fees may apply and availability for swapping might be limited.
Asked Jul 13, 2024 11:43 AM

My tickets have not arrived via post concert is in two days time

If your tickets haven't arrived and the concert is in two days, check your Ticketmaster account under "My Account" or "My Orders" for possible e-tickets or print-at-home options.
Asked Jul 1, 2024 8:30 AM

If another person will be using my ticket do I need to do anything?

If another person will be using your ticket, you might need to transfer the ticket to them, depending on the event's policy. It's simple to transfer tickets via Ticketmaster. Go to your Ticketmaster account and select the event, click "Transfer Tickets," enter the recipient's details, and click "Send". Please remember that not all tickets are transferable. Before planning to share your ticket, check the event details or ticket type for any restrictions.
Asked Jun 14, 2024 6:27 PM

My ticket transfer from my son is ready to be accepted. How do I do this?

To accept a ticket transfer from your son, you will first need to have a Ticketmaster account. If you don't have one, you can sign up for free. Your son will need to initiate the transfer from his own account by selecting the order, clicking 'Transfer Tickets', and entering your email address. You will receive an email with the transfer offer. To accept this, click 'Accept Transferred Tickets' within the email. This will redirect you to Ticketmaster to sign in and accept. Once accepted, the tickets will be in your account, and you'll be the new owner. You can then download them or view them on your mobile device.
Asked May 23, 2024 4:09 AM

Unfortunately, we were unable to complete the request on this device. Please make sure you are signed into your Ticketmaster account and try again or come back later.

We're sorry for the inconvenience. Ensure you've logged into your account and your device has a secure and stable internet connection. If the problem persists, try clearing your browser cache or switch to a different browser. You may also try accessing your account on another device. It should be noted that during high-demand events, you may encounter issues due to the high volume of users. Come back and try again later if the issue isn't immediately resolved. Rest assured, troubleshooting is ongoing to enhance your customer experience.
Asked May 16, 2024 3:41 PM

Help me with my Ticketmaster customer service issue

Ticket Management

How Do I Print My Ticketmaster Tickets?

Ticketmaster is a popular platform for buying and selling tickets. However, most events do not accept tickets in softcopy, so you will...

How Do I Track My Order with Ticketmaster?

If you have made your order on Ticketmaster, you can track it its status until it reaches your home with these helpfult tips.

Can I change the delivery method for my Ticketmaster tickets?

Yes, you can change the delivery method for your Ticketmaster tickets. To make changes to the delivery method, log in to your Ticketmaster...

Can I transfer my Ticketmaster tickets to someone else?

Yes, you can transfer your Ticketmaster tickets to someone else. Ticketmaster offers a convenient transfer option that allows you to...

Promo Codes

How Do I Redeem My Promo Code with Ticketmaster?

Promotions are a regular occurrence at Ticketmaster. However, to redeem the offer you will have to redeem the code. You can only redeem...

Refunds and Cancellations

What Do I Do If My Ticketmaster Tickets Were Lost or Stolen?

If you have purchased tickets from Ticketmaster and they are now lost or stolen, there are some simple steps you can take to recover...

What is Ticketmaster's refund policy?

Ticketmaster's refund policy aims to provide flexibility and satisfaction to its customers. For events that are canceled, rescheduled,...

What happens if an event is cancelled or rescheduled?

If an event is cancelled or rescheduled, Ticketmaster has you covered. In case of cancellation, you will receive a full refund, including...

Can I get a refund if I can't attend an event I bought tickets for?

Yes, Ticketmaster does offer refunds for events that you are unable to attend. However, it is important to note that refund policies...

Ticket Purchasing

How Do I Purchase Tickets with Ticketmaster?

Customers can purchase tickets either online, in person, or over the phone with these helpful tips.

Can I buy Ticketmaster tickets for events in other countries?

Yes, you can buy Ticketmaster tickets for events in other countries. Ticketmaster has a global presence and offers tickets to events...

What payment methods does Ticketmaster accept?

Ticketmaster accepts various payment methods to cater to customers' preferences. You can conveniently purchase tickets using major...

Customer Service

How Do I Get Ticketmaster to Refund a Charge?

Ticketmaster has a relatively strict no-refunds policy. However, there are some exceptions. If you would like a refund from Ticketmaster...

How Do I Make a Special Request for My Event from Ticketmaster?

If you need to make a special request for your event from Ticketmaster, the best thing to do is to contact the support team by following...

Event Restrictions

Are there any age restrictions for attending events on Ticketmaster?

Age restrictions for attending events on Ticketmaster vary depending on the event and the venue's policies. Many events, such as family...

Seating Upgrades

Can I upgrade my Ticketmaster tickets to better seats?

Yes, Ticketmaster offers the option to upgrade your tickets to better seats, subject to availability. To do this, simply log in to...
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