How Do I Get Ticketmaster to Refund a Charge?

Ticketmaster has a relatively strict no-refunds policy. However, there are some exceptions. If you would like a refund from Ticketmaster follow these helpful tips for assistance.

Adam Goldkamp is the editor / author responsible for this content.
Nov 19, 2019

Ticketmaster is a ticket provider for concerts, events, and sports games. Customers are able to purchase tickets online, over the phone, or in person. The American company was founded in 1976 and now operates on an international scale.

Ticketmaster has a relatively strict no-refunds policy. However, there are some exceptions. You are able to ask for a refund if your events are rescheduled, postponed, or canceled. (The US Open and MLB games are exceptions to this rule.) Additionally, if you purchased ticket insurance during your checkout and can't attend for one of the reasons that are covered by the insurance policy, you'll be able to get a reimbursement for 100% of your ticket price.

How to Request a Refund Online for Postponed or Rescheduled Events

If your event is postponed or rescheduled, you'll be notified by Ticketmaster of the changes, via phone or email. Your tickets will automatically be eligible for the new date and time. If you cannot make the new date or time, and refunds have been approved by the artist or performer, then your Ticketmaster online account will have a refund option. Follow the steps below to see if you can request an online refund for your event.

  1. Got to

  2. In the top right corner select 'Sign In.'

  3. You can sign in to your account with your email address and password.

  4. Once you have signed in, select the person icon in the top right corner, and click on 'My Account.'

  5. On the left side of the screen, select 'My Tickets.'

  6. Choose the event you want a refund for and click on it by selecting 'See Details.'

  7. Select 'Refund.'

  8. Choose the tickets you would like refunded.

  9. Review the details and confirm your submission.

  10. You will receive a confirmation email that your request has been successfully submitted. Ticket refunds should be received within 7-10 business days.

  11. Note that if you don't see the refund option on your event online, you may not be eligible for a refund for that particular event. However, you can try to contact the Ticketmaster Customer Service Team to confirm.

Refunds for Canceled Events

When an event is canceled, Ticketmaster automatically issues a refund for all tickets. No action is needed from the customers.

  1. You'll be notified via email or phone that your event has been canceled.

  2. Your refund will be processed and deposited onto the same method of payment you used for purchase. Note that any UPS fees are not refunded.

  3. Refunds will take approximately 7-10 business days after you've been informed the event has been canceled.

Event Ticket Insurance Claim

Ticketmaster offers its customers the option to purchase ticket insurance. Only outlined circumstances are approved for ticket insurance claims.

If you have purchased ticket insurance, you will need to file a claim online at or contact the Allianz Claims Office via phone. Representatives are available Monday to Thursdays 7:00 am to 6:00 pm and Fridays from 7:00 am to 5:00 pm CST. The average wait time is two minutes.

Call Ticketmaster Customer Support Team

If you are having difficulties requesting a refund, you can contact the Ticketmaster Customer Support Team. The customer service team is available Monday to Saturdays from 9:00 am to 6:00 pm and Sundays from noon to 6:00 pm EST. The average wait time is 25 minutes.

Sell Your Tickets on Ticketmaster

If you've exhausted all your options and are told that you're not eligible for a refund, you can choose to resell your tickets on the Ticketmaster site. Simply log into your account, select the event, and choose 'Sell tickets.' You may be able to get the same amount that you originally paid for them.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get Ticketmaster to Refund a Charge?

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