Really Spotify! No warning that Hulu becomes ineligible if you upgrade your account to the family plan! Be transparent and let your loyal customers make an informed decision! Can I switch it back?

GetHuman4873287's customer service issue with Spotify from May 2020

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The issue in GetHuman4873287's own words
Watch Hulu ... Lost Hulu when I switched to family unknowingly losing the free subscription. Can I switch it back to and recover hulu? Its only been * days
This was extremely frustrating because there wasn't any indication or warning that by switching my service to family, it wouldn't include my free subscription to Hulu. Therefore I couldn't make an informed decision!
Restore my premium account with my free subscription to Hulu
I've been a customer for over * years. I wanted my parents to enjoy spotify as I've been so I switched to family to include them. If I'd lose Hulu, I would have opened a storage account for them
I've tried spotify help, chat boards, all to no avail
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Hulu through spotify
Customer service issue
Reported by GetHuman4873287
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 8089 others
0 customers following this


GetHuman4873287 started working on this issue
May 26th, 2020 9:03pm
GetHuman4873287 indicated the issue is not fixed yet.
May 27th, 2020 3:41am
GetHuman4873287 confirmed the issue is fixed. Hooray!
May 27th, 2020 3:41am
GetHuman4873287 indicated the issue is not fixed yet.
May 27th, 2020 4:01am
GetHuman4873287 indicated the issue is not fixed yet.
May 27th, 2020 4:02am
GetHuman4873287 indicated the issue is not fixed yet.
May 27th, 2020 4:50am

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