I had a spotify premium account for awhile. I got a new phone and downloaded the app a...

GetHuman-skykingd's customer service issue with Spotify from January 2020

Help with my Spotify issue
First: share to improve GetHuman-skykingd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-skykingd may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-skykingd's own words
I had a spotify premium account for awhile. I got a new phone and downloaded the app again, attempted to log back in and it kept telling me I couldn't bc I didn't have a premium when I know for sure i did. I am looking to cancel my premium. I've had a new phone since december ** and havent been able to use spotify. I was able to get one refund for the monthnjanurary and would like to cancel my premium account and impossible get my refund as well for the month of december due to me paying the monthly fee for absolutely nothing. Thank you and have a good day

GetHuman-skykingd did not yet indicate what Spotify should do to make this right.

How GetHuman-skykingd fixed the problem

We are waiting for GetHuman-skykingd to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Spotify customer problems.
How Do I Dispute a Charge with Spotify?Can I get my money back from Spotify?How do I cancel my Spotify account?How do I recover my Spotify account?How do I download and listen to music offline on Spotify?
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-skykingd
Jan 22nd, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 9153 others
0 customers following this


GetHuman-skykingd started working on this issue
Jan 22nd 7:55pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians