I paid my spotify family premium account, using my wife's PayPal account and My spotify...

GetHuman1138727's customer service issue with Spotify from September 2018

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The issue in GetHuman1138727's own words
I paid my spotify family premium account, using my wife's PayPal account and My spotify account switched from **.** for the family to **.**, and then I don't know how it then went only to premium and removed my family account... not sure what happened but my wife is now left without her spotify access, how soon can we get this resolved?
GetHuman1138727 did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman1138727
Sep 13th, 2018 - 10 mons ago
I have an issue with Spotify too
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Seen by 4 customers so far
Similar issue to 12492 others
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Timeline
GetHuman1138727 started working on this issue
Sep 13th, 2018 5:21pm