It appears I have been double charged for your premium services. My contract is for...
GetHuman-sguenot's customer service issue with Spotify from July 2018
Help with my Spotify issue
First: share to improve GetHuman-sguenot's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sguenot's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sguenot will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sguenot can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Spotify has better answers for you: Spotify Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-sguenot may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-sguenot's own words
It appears I have been double charged for your premium services. My contract is for $*.** for your Spotify premium services. I checked my bank statement today and I had you guys take your TWO $*.** payments. How long have you all been double charging me? I will be taking your asses to court if I am not refunded in timely manner. This has been going on as I can see for months and this is complete theft. Respond to me soon or I will have a real ******* problem. I have been nothing but a loyal customer and this is what I get in return? Unbelievable.
GetHuman-sguenot did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-sguenot fixed the problem
We are waiting for GetHuman-sguenot to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.