I was charged twice for my account this month. $*.** for my regular plan and $**.** for...

GetHuman-sakehayi's customer service issue with Spotify from June 2018

Help with my Spotify issue
The issue in GetHuman-sakehayi's own words
I was charged twice for my account this month. $*.** for my regular plan and $**.** for my upgraded family plan which isn’t working.
GetHuman-sakehayi did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-sakehayi fixed the problem
There is live chat on addition to their email to support. Go into your account and follow their websites instructions about how to contact them. Whether on your smart phone or computer, a chat option is available.
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Spotify

Customer service issue
Reported by GetHuman-sakehayi
Jun 25th, 2018 - 4 mons ago
I have an issue with Spotify too
Fixed
GetHuman-sakehayi shared how to fix
Seen by 3 customers so far
Similar issue to 5634 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-sakehayi started working on this issue
Jun 25th 4:58pm
GetHuman-sakehayi confirmed the issue is fixed. Hooray!
Jun 26th 1:36am