Hi there , I have just checked my recent bank balance and have noticed that Spotify has...

GetHuman-jo_ander's customer service issue with Spotify from June 2018

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The issue in GetHuman-jo_ander's own words
Hi there , I have just checked my recent bank balance and have noticed that Spotify has took a payment of £*.** for premium which I never signed up for. I can only assume my card has been used fraudulently which is another issue in itself but I need a full refund as fast as possible and that account to be terminated as I can now no longer afford to get to work or feed myself and my daughter. A few other charges have been made from other companies that I’ve never heard of so I really need the money back otherwise I’ll be left with nothing. Sorry for any inconvenience, wouldn’t normally bother so much over so little , but this has happened at a very bad time. Thanks for any help you can give.
GetHuman-jo_ander did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman-jo_ander
Jun 7th, 2018 - a yr ago
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Timeline
GetHuman-jo_ander started working on this issue
Jun 7th, 2018 4:13am
GetHuman-jo_ander confirmed the issue is fixed. Hooray!
Jun 7th, 2018 6:05am