I am a student who was trying to pay for spotify premium. Initially you are required to...
GetHuman-sophied's Billing/Refund issue with Spotify from April 2018
Help with my Spotify issue
First: share to improve GetHuman-sophied's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sophied's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sophied will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sophied can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Spotify has better answers for you: Spotify Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-sophied may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-sophied's own words
I am a student who was trying to pay for spotify premium. Initially you are required to enter your credit card information the later are shown how to verify the fact that I attend university. As i was linked to a cite, it didnt let me verify it but it still took * dollars from my account. I repeated the process and it took the * dollars from my account and I still unable to verify my status. Now the company has taken ** dollars from me and my subscription still says free. However I did use the other alternative of sending a document to reviewed and its been over * days and no one has gotten back to me.
GetHuman-sophied did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-sophied fixed the problem
We are waiting for GetHuman-sophied to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.