I recently purchased a refrigerator, was told I would receive $***.** in rewards dollar...

GetHuman889355's customer service issue with Sears.com from July 2018

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The issue in GetHuman889355's own words
I recently purchased a refrigerator, was told I would receive $***.** in rewards dollars. When I tried to order, I was told that I had to wait a year to use this! The sales associate never once told me this! He plainly told me that my reward dollars would be readily available ASAP, and that I could use them right away on any next purchase that I made. I have filed a complaint, and was told I would receive a phone call to get this matter resolved. It’s been almost * weeks, and no phone call. This is very strong misrepresentation of the program. I want my reward dollars made available to me ASAP as he said they would be. It appears that he quickly wanted to make his commission on this sale. So he lied to me
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Sears.com

Customer service issue
Reported by GetHuman889355
Jul 25th, 2018 - 10 mons ago
I have an issue with Sears.com too
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Seen by 3 customers so far
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Timeline
GetHuman889355 started working on this issue
Jul 25th, 2018 12:57pm