Rockauto sold me a sensor AX** clearly listed for my vehicle but clearly needed a diffe...

GetHuman1623988's customer service issue with Rockauto from November 2018

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The issue in GetHuman1623988's own words
Rockauto sold me a sensor AX** clearly listed for my vehicle but clearly needed a different wiring harness to work. The sensor was not physically or electrically compatible with my vehicle. They agreed to pay for that shipment of the sensor only. Because the sensor is incompatible there is no use for the wiring harness but they want me to pay for the return. The wiring harness is not listed for my vehicle because Rock was using a substitute sensor which they though would work but with a different connector than OEM. Had the sensor been compatible that would be fine but the special wiring harness does not fit the vehicle if you cannot use the sensor they listed. Order number ********.
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Rockauto

Customer service issue
Reported by GetHuman1623988
Nov 25th, 2018 - 10 mons ago
I have an issue with Rockauto too
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Seen by 4 customers so far
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Timeline
GetHuman1623988 started working on this issue
Nov 25th, 2018 11:12pm