I moved in December and currently live in New Jersey. My cousin accidentally used my ca...
GetHuman-zazuetam's customer service issue with Postmates.com from January 2019
Help with my Postmates.com issue
First: share to improve GetHuman-zazuetam's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-zazuetam's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zazuetam will want to follow the link below to head to their help center. We will check on GetHuman-zazuetam later to make sure it's all set or try to help escalate.
I moved in December and currently live in New Jersey. My cousin accidentally used my card instead of his own. Canceled immediately after and I was still charged the full amount. Never have I ever came across a situation where I was told I would not be refunded my money for a service not request nor provided and told that I would not receive a refund. To be quite frank it has left a bad taste in my mouth trying to find a way around this. And to top it off postmates has no toll free customer service number. I’ve had to go around loop holes looking for a way to contact someone to resolve this issue. I know that the first option given will be credit within postmates but I don’t want Postmates credit as I hardly use it living in this state. That day in question left me with an over draft fee which was taking out of my savings account, which means that I was charged a double fee for having to transfer money from my savings to checking. It’s been quite the ordeal and an even bigger inconvenience.
GetHuman-zazuetam did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-zazuetam fixed the problem
We are waiting for GetHuman-zazuetam to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.