I moved in December and currently live in New Jersey. My cousin accidentally used my ca...

GetHuman-zazuetam's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-zazuetam's own words
I moved in December and currently live in New Jersey. My cousin accidentally used my card instead of his own. Canceled immediately after and I was still charged the full amount. Never have I ever came across a situation where I was told I would not be refunded my money for a service not request nor provided and told that I would not receive a refund. To be quite frank it has left a bad taste in my mouth trying to find a way around this. And to top it off postmates has no toll free customer service number. I’ve had to go around loop holes looking for a way to contact someone to resolve this issue. I know that the first option given will be credit within postmates but I don’t want Postmates credit as I hardly use it living in this state. That day in question left me with an over draft fee which was taking out of my savings account, which means that I was charged a double fee for having to transfer money from my savings to checking. It’s been quite the ordeal and an even bigger inconvenience.
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Customer service issue
Reported by GetHuman-zazuetam
Jan 24th, 2019 - 3 mons ago
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GetHuman-zazuetam started working on this issue
Jan 24th 9:57pm