My order took almost * hours to get to my location. My food was super cold. I was upset...

GetHuman-ztollers's customer service issue with from January 2019

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The issue in GetHuman-ztollers's own words
My order took almost * hours to get to my location. My food was super cold. I was upset because you can’t re-heat French fr*es over. I was missing a burger. The other two burgers were cold and the bread was hard. The store is only * minutes away and my food was extremely cold and distasteful. I would like a full refund for my order because I had to discard of my food. And now I have nothing to eat for dinner being as though I just spent all on Shake Shack. If i can’t be granted a full refund I will find myself deleting this app. And be done with using it ever again!
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Customer service issue
Reported by GetHuman-ztollers
Jan 13th, 2019 - a mon ago
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GetHuman-ztollers started working on this issue
Jan 13th 10:18pm