I signed up to become a Postmates driver January *th, Wednesday night. I received an em...

I signed up to become a Postmates driver January *th, Wednesday night. I received an email from Postmates saying my background check was cleared and that they would be sending me my delivery bag and prepaid card. The email said the tracking link for this order would be emailed to me within one business day, when the package shipped. It is now January **th, Sunday, and I have not received this email with the link. I am also confused because on my Postmates account, it says they are still verifying my background even though I received that email which said it was cleared. I emailed Postmates yesterday morning and they still have not gotten back to me even though it said they would respond within ** hours. I would really like to know the status of my account and what is going on exactly. Thank you.