$**.** was authorized on my credit card. One hour later, someone from Postmates calls m...
GetHuman1721070's customer service issue with Postmates.com from December 2018
Help with my Postmates.com issue
First: share to improve GetHuman1721070's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1721070's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1721070 will want to follow the link below to head to their help center. We will check on GetHuman1721070 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1721070 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1721070's own words
$**.** was authorized on my credit card. One hour later, someone from Postmates calls me saying my card was declined. I tell him $**.** was authorized. He says the restaurant (Le Happy) did not receive payment. Obviously I was very confused since my card was authorized. Postmate customer service says to cancel my order and try again. Well, I did and was still charged for the subtotal of the order ($**.**). **Please refund everything regarding my order to Le Happy. I am not at fault for this.
GetHuman1721070 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1721070 fixed the problem
We are waiting for GetHuman1721070 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.