Placed an order through postmates app. When the delivery person arrived for pickup - th...

GetHuman924415's customer service issue with from July 2018

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The issue in GetHuman924415's own words
Placed an order through postmates app. When the delivery person arrived for pickup - the order was not ready. I contacted the restaurant, and asked why the order was not prepared. The said their online portal is not set up yet, so they don’t have access to orders placed online. Postmates charged me the initial fee for the order and then a susequent fee for cancellation. I’d like a full refund, as no service was rendered.
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Customer service issue
Reported by GetHuman924415
Jul 28th, 2018 - 10 mons ago
I have an issue with too
Seen by 3 customers so far
Similar issue to 5410 others
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Items needed
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GetHuman924415 started working on this issue
Jul 28th, 2018 12:54am
GetHuman924415 indicated the issue is not fixed yet.
Jul 28th, 2018 12:57am
GetHuman924415 confirmed the issue is fixed. Hooray!
Jul 29th, 2018 2:32am