post mates never picked up package, went to customer address to pick up instead of deliver

GetHuman-arianast's customer service issue with Postmates.com from July 2018

6 views | 3993 similar | 0 following
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-arianast will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-arianast can let us know if they help or not.
The issue in GetHuman-arianast's own words
just get a package delivered. I'm the customer, I wasnt trying to do anything. ... customer doesn't have package.**post mates never picked up my package, apple used them as a courier, and they didn't do what they were paid to do. they rudely called me when they showed up at my address, they called me because they were waiting with my door man who knew nothing of the situation, and when i was called, they were rude.
this was a gift for my wife, i paid for * hour delivery, the post mates delivery person showed up at my address ready to pick something up instead of dropping something off. the person was rude on the phone when they called me and made me feel stupid for trusting apple.
i want my pacakge, but post mates declined to pick up phone
I've been an Apple customer for decades and am really upset that they used a *rd party delivery service that is unreliable.
i've since cancelled my order and was refunded. Post mates missed the delivery and now i cannot provide the gift i bought for my wife.
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Postmates.com

apple used post mates to deliver a package
Customer service issue
Reported by GetHuman-arianast
Jul 10th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 3993 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-arianast started working on this issue
Jul 10th, 2018 6:39pm
GetHuman-arianast indicated the issue is not fixed yet.
Jul 10th, 2018 7:44pm
GetHuman-arianast indicated the issue is not fixed yet.
Jul 10th, 2018 7:57pm
GetHuman-arianast indicated the issue is not fixed yet.
Jul 11th, 2018 7:51pm
GetHuman-arianast indicated the issue is not fixed yet.
Jul 11th, 2018 7:51pm