I have already contacted you once about this issue. I was charged an automatic gratuity...

GetHuman828941's customer service issue with Postmates.com from June 2018

Help with my Postmates.com issue
The issue in GetHuman828941's own words
I have already contacted you once about this issue. I was charged an automatic gratuity on my order yesterday. This brought the total for two pizzas to over $**. I wanted to tip my driver on top if this, but that brings the total to over $***. That's insane. My driver told me that it is against your policy to charge an automatic gratuity for the restaurant. I want this rectified immediately. I then received no response when I complained, but you all sent me an e-mail asking how I would rate the nonexistent support. I expect someone to contact me before end of business today. My phone number is ***-***-**** and my email is *****@***.com
GetHuman828941 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman828941 fixed the problem
I kept e-mailing them until I received a response. I also contacted them through their Facebook page. It took a long time and they really don't seem to care at all about these types of mistakes.
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Postmates.com

Customer service issue
Reported by GetHuman828941
Jun 28th, 2018 - a yr ago
I have an issue with Postmates.com too
Fixed
GetHuman828941 shared how to fix
Seen by 4 customers so far
Similar issue to 3177 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman828941 started working on this issue
Jun 28th, 2018 1:01pm
GetHuman828941 confirmed the issue is fixed. Hooray!
Jun 28th, 2018 2:04pm