I have already contacted you once about this issue. I was charged an automatic gratuity...
GetHuman828941's customer service issue with Postmates.com from June 2018
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The issue in GetHuman828941's own words
I have already contacted you once about this issue. I was charged an automatic gratuity on my order yesterday. This brought the total for two pizzas to over $**. I wanted to tip my driver on top if this, but that brings the total to over $***. That's insane. My driver told me that it is against your policy to charge an automatic gratuity for the restaurant. I want this rectified immediately. I then received no response when I complained, but you all sent me an e-mail asking how I would rate the nonexistent support. I expect someone to contact me before end of business today. My phone number is ***-***-**** and my email is *****@***.com
GetHuman828941 did not yet indicate what Postmates.com should do to make this right.
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How GetHuman828941 fixed the problem
I kept e-mailing them until I received a response. I also contacted them through their Facebook page. It took a long time and they really don't seem to care at all about these types of mistakes.
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