I have a promo code for $*** free delivery and it said "applied", now it's charging me...

GetHuman-rotana's customer service issue with Postmates.com from June 2018

Help with my Postmates.com issue
The issue in GetHuman-rotana's own words
I have a promo code for $*** free delivery and it said "applied", now it's charging me delivery anyway.
GetHuman-rotana did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman-rotana
Jun 5th, 2018 - 6 mons ago
I have an issue with Postmates.com too
Fixed
Seen by 9 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman-rotana started working on this issue
Jun 5th 2:36pm
GetHuman-rotana indicated the issue is not fixed yet.
Jun 11th 7:06pm
GetHuman-rotana indicated the issue is not fixed yet.
Jun 11th 7:06pm