on May **th, we placed an order for Shake Shack to be delivered to our hotel with an ap...

GetHuman-catgole's customer service issue with Postmates.com from June 2018

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Help with my Postmates.com issue
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Account holder name, Email address on the account, Phone number, and Billing address
GetHuman-catgole's next move: go to the Postmates.com help center.
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The issue and preferred resolution, in GetHuman-catgole's own words:
on May **th, we placed an order for Shake Shack to be delivered to our hotel with an approx. **-** min wait. after an hour and ten mins. our postmate CALLED us and let us know that he was waiting for our order. ** minutes later we got our order entirely CANCELLED and had no food at all. we were told i was going to get a credit and I never did. Can someone please let me know when and how much my credit is going to be?
I trust that Postmates.com will make this right and come up with a resolution that is fair.
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Postmates.com

Customer service issue
Reported by GetHuman-catgole
Jun 4th, 2018 - 2 mons ago
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GetHuman-catgole started working on this issue
Jun 4th 5:26pm