I order postmates * times and both orders were canceled why am I still getting charged?

GetHuman-lillianl's refund request issue with Postmates.com from April 2018

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The issue in GetHuman-lillianl's own words
The problem: I order postmates * times and both orders were canceled why am I still getting charged?
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Postmates.com

refund request issue
Reported by GetHuman-lillianl
Apr 28th, 2018 - 5 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 10 customers so far
Similar issue to 10820 others
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Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman-lillianl started working on this issue
Apr 28th 3:27am
GetHuman-lillianl indicated the issue is not fixed yet.
Apr 29th 5:25am
GetHuman-lillianl indicated the issue is not fixed yet.
Apr 29th 5:25am