got an email from playstation that i changed my online id (which i did not) and i cant...

GetHuman-muqhlisa's Hacked Account issue with Playstation from July 2021

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Before contacting them, items GetHuman-muqhlisa may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-muqhlisa's own words
got an email from playstation that i changed my online id (which i did not) and i cant log in to my acc anymore

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Playstation

Hacked Account issue
Reported by GetHuman-muqhlisa
Jul 2nd, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 42590 others
0 customers following this

Timeline

GetHuman-muqhlisa started working on this issue
Jul 2nd 7:37am