Problem to get the full version of battlefield * through the Ps Plus

GetHuman6041124's Refund a Charge issue with Playstation from May 2021

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman6041124's own words
I have a problem with battlefield *, which is currently free on PS Plus, when I go to buy it it notifies me that I had already obtained it, but it does not let me play because it tells me that I have to buy the game, that the version I have It is the test one, and it only allows me to buy the Delux version. I request that a refund be provided for this product so that I can successfully redeem it with the PS Plus.

GetHuman6041124 did not yet indicate what Playstation should do to make this right.

Because I constantly use the playstation systems and buy their products
How GetHuman6041124 fixed the problem

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Playstation

Battlefield *
Refund a Charge issue
Reported by GetHuman6041124
May 6th, 2021 - 3 months ago
Not resolved
Seen by 30 customers so far
Similar issue to 41010 others
0 customers following this

Timeline

GetHuman6041124 started working on this issue
May 6th 11:32pm
GetHuman6041124 confirmed the issue is fixed. Hooray!
May 6th 11:36pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 6:58pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 6:58pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 9:06pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 10:00pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 10:02pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 10:03pm
GetHuman6041124 indicated the issue is not fixed yet.
May 7th 11:28pm
GetHuman6041124 indicated the issue is not fixed yet.
May 8th 2:02am
GetHuman6041124 indicated the issue is not fixed yet.
May 8th 3:10am