I have aproblem with mey PS*. I bought a download code for Marvels Spiderman DLC. This...

GetHuman5867260's customer service issue with Playstation from March 2021

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5867260's own words
I have aproblem with mey PS*. I bought a download code for Marvels Spiderman DLC. This code was not for me but for my son. He is ** years old. The game and the DLC are for ** years. On the PS* I am the family manager and my son is the member. I freed him from the age restriction. Now I tried to use the code on my sons user account. The input was very easy and a green hook showed me that he agreed the code. Then I used the botton continue and I got an error message: Code is not valid or upused. (WS-*****-*).

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Playstation

Customer service issue
Reported by GetHuman5867260
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 43142 others
0 customers following this

Timeline

GetHuman5867260 started working on this issue
Mar 20th 9:07am