Hello my name is Kathelia Gassaway my email is MsK*****@***.com my son is Kymori Gassaw...

GetHuman5056922's Hacked Account issue with Playstation from July 2020

Help with my Playstation issue
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Before contacting them, items GetHuman5056922 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5056922's own words
Hello my name is Kathelia Gassaway my email is MsK*****@***.com my son is Kymori Gassaway he has a neighbor friend name Jayden Troy who is ** years old and using my gmail google account for his PlayStation games under the username Kymori Ball which is one of my son gmail accounts I am now lock out of my account because he change my screen lock pin I am very upset and want to delete any access he has to my account under PlayStation Sony Entertainment His online user name Komplify I told his mom who said she will create an account for him please help and contact me immediately. Thanks.

GetHuman5056922 did not yet indicate what Playstation should do to make this right.

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Hacked Account issue
Reported by GetHuman5056922
Jul 12th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 45273 others
0 customers following this


GetHuman5056922 started working on this issue
Jul 12th 2:20pm

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