Playstation Customer FAQ

It's quite likely that due to multiple unsuccessful attempts, your account has temporarily been locked as a safety measure. Usually, this lock is lifted automatically after 24 hours. Please wait for that period then try again. Ensure your credit card information is entered correctly, especially the billing address, which should match what your bank has on file. If the problem persists after 24 hours, it might be due to other issues such as insufficient funds or an issue with the bank.

We're sorry to hear you're experiencing this issue. The error code CE-30359-0 on your Playstation console generally indicates a hardware failure. This is usually related to your Hard Disk Drive (HDD). If you haven't tried already, restarting your system could fix the issue. If the problem persists, you may need to back up your data and initialize your PS4 to reinstall its system software. Initializing your PS4 will delete all user data and restore the console to its original settings. If that still doesn't solve the issue, it's possible your HDD may be failing and need replacement.

We're sorry to hear your V-Bucks purchase didn't work. PlayStation Store purchases are generally non-refundable, but there can be exceptions. If you didn't receive your V-Bucks inside Fortnite, first try logging out and back in. If the V-Bucks are still missing, reach out directly to Epic Games Support. They have the tools to track your in-app purchase and resolve this issue. Always remember to double-check your purchase before confirming to avoid similar issues in the future.

Unfortunately, you cannot directly change your sign-in email on Playstation Network (PSN) without access to the original email. However, you can reach out to Playstation Support for help. They will need to verify your identity and, after successful verification, they will assist you in updating your email address. Be ready with details related to your account for verification purposes. Please note, for security reasons, keep your account details confidential and do not share your PSN password with anyone.

We understand your concern. If you're seeing charges from PlayStation that you didn't authorize, you may want to consider these steps. Firstly, check if there's another user in your home who might have made these purchases. If you're still unsure, then you should change your account password immediately to prevent further unauthorized activities. You can also deactivate your PlayStation account from automatic renewal of subscriptions. However, please note refund requests due to non-usage or concerns about future payments may not be granted. Please contact PlayStation Support directly to help you further with this concern.