I am trying to access my account, which is prompting the "log in" option, but once I tr...

GetHuman3771990's Account Access issue with Playstation from October 2019

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3771990's own words
I am trying to access my account, which is prompting the "log in" option, but once I try to log in (putting in my password & email correctly) it shows that "An error has occurred". I would just like to be able to sign in, that's all.

GetHuman3771990 did not yet indicate what Playstation should do to make this right.

How GetHuman3771990 fixed the problem
When prompted with the "log in" option in the account management section, back out of it, and click on log-on settings. Click on manage users*add new user, and follow the steps to "register a new user". Instead of registering a new one, just input the account info you are trying to access. Once you register everything and go through all the steps, it should tell you that "That user is already registered on a PS*" or something along those lines. Once you go to account management and try to log in after all of this, it should work and log in just fine.
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Account Access issue
Reported by GetHuman3771990
Oct 15th, 2019 - 3 years ago
GetHuman3771990 shared how to fix
Seen by 3 customers so far
Similar issue to 78346 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman3771990 started working on this issue
Oct 15th, 2019 9:52pm
GetHuman3771990 confirmed the issue is fixed. Hooray!
Oct 16th, 2019 3:16am