PlayStation won’t allow me to verify my account because I have a new phone number and No backup codes

GetHuman3371948's Account Access issue with Playstation from August 2019

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Before contacting them, items GetHuman3371948 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3371948's own words
Login and have access to my PlayStation network account ... I’m trying to login to my PlayStation network Account but two-step verification does not allow me to have access to my account because I have a new phone number and two-step verification was on my old phone number. I do remember my password but I do not remember any back up codes
I am trying to login to My PlayStation network account but the device won’t allow me to fully access my account even though My Sign-in ID and password is correct
Allowing me to access my account and change my phone number for * step verification
I’ve been a customer for * year
I have already tried calling PlayStation customer support
How GetHuman3371948 fixed the problem

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PlayStation *
Account Access issue
Reported by GetHuman3371948
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 60062 others
0 customers following this


GetHuman3371948 started working on this issue
Aug 5th, 2019 4:05pm