I downloaded the firat half of red dead redeption * but half way through the other disk...

GetHuman3368669's customer service issue with Playstation from August 2019

Help with my Playstation issue
The issue in GetHuman3368669's own words
I downloaded the firat half of red dead redeption * but half way through the other disk it just atomoticly stops and when I try to in it like click on it it just goes in for like * milasecond and then takes me out automaticly.*I'd like to be able to doenlaod red dead thats my sulution.

GetHuman3368669 did not yet indicate what Playstation should do to make this right.

How GetHuman3368669 fixed the problem
Well I called the playstation gamer suport and they told me to do option * wich was the last one cause I had already tried option * and * And they didn't work so I tried option *. Yhey took me to this site and I followed the instructions there. I needed a usb and a computer wich I had at the time. Then I clicked optuon * wich is to restart your ps* conpletly like if I just bought it And also it would give me a whole new system software. Once I did all of that I checked if red dead redemption * and it finaly worked! also if your gonna do this save your ps* data on a usb and do not copy it on your computer to use it for the system software repleacment use another usb or all your data will be lost so acutualy your gonna need * usb's. That pretty much how I solved my problem and just remember use another usb for the data cause if you don't then all your data is gonna get lost and guess what your gonna be heart broken so whatch out with that one. Have a nice day.
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman3368669
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3368669 shared how to fix
Seen by 3 customers so far
Similar issue to 59942 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3368669 started working on this issue
Aug 5th, 2019 12:25am
GetHuman3368669 confirmed the issue is fixed. Hooray!
Aug 7th, 2019 6:27pm