My account was hacked, the email and password were changed. I contacted the PSN support...

GetHuman2883136's Hacked Account issue with Playstation from May 2019

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Help with my Playstation issue
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2883136's own words
My account was hacked, the email and password were changed. I contacted the PSN support here in Brazil, although they said it wasnt possible to recover the account and just shut the chat on me, i received an email to update the account back to my email and make a new secure password. Problem is whoever hacked my account activated * step verification, which i previously didnt, and i cant access my account from any devices. Help?
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Hacked Account issue
Reported by GetHuman2883136
May 7th, 2019 - a mon ago
I have an issue with Playstation too
Seen by 2 customers so far
Similar issue to 42284 others
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Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number
GetHuman2883136 started working on this issue
May 7th 11:24pm
GetHuman2883136 confirmed the issue is fixed. Hooray!
May 8th 12:11pm