My account was hacked, the email and password were changed. I contacted the PSN support...
GetHuman2883136's Hacked Account issue with Playstation from May 2019
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2883136's own words
My account was hacked, the email and password were changed. I contacted the PSN support here in Brazil, although they said it wasnt possible to recover the account and just shut the chat on me, i received an email to update the account back to my email and make a new secure password. Problem is whoever hacked my account activated * step verification, which i previously didnt, and i cant access my account from any devices. Help?
GetHuman2883136 did not yet indicate what Playstation should do to make this right.
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