I bought my son a voucher for his PlayStation * so he could buy the new love ranger ski...

GetHuman2231644's customer service issue with Playstation from February 2019

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Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman2231644's own words
I bought my son a voucher for his PlayStation * so he could buy the new love ranger skin for the game fortnight. After entering the code on the receipt the funds were added to his online wallet however it will not release the skin. It just keeps telling us to renter the code then says this code has been used. I have phoned game Keighley they say that as the funds are showing in the wallet it is not an issue they can help with. Please advise what I should do so that my son can have the skin as it was a birthday gift so he is super disappointed. Kind regards Rebecca (frustrated with fortnight mum )
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Playstation

Customer service issue
Reported by GetHuman2231644
Feb 18th, 2019 - 8 mons ago
I have an issue with Playstation too
Not resolved
Seen by 1 customer so far
Similar issue to 31714 others
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Timeline
GetHuman2231644 started working on this issue
Feb 18th 11:28am