My PlayStation messages will NOT work. It shows I receive a message but when I click on...

GetHuman2152226's customer service issue with Playstation from February 2019

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The issue in GetHuman2152226's own words
My PlayStation messages will NOT work. It shows I receive a message but when I click on it , the chat with that person completely goes away and it says I’m in a group by myself. I don’t know how to fix this problem I can’t see my messages or text anyone which is very annoying and I don’t know why this is happening to me. The messages show up but I can’t reply and view them on ps* chat. Please HELP ASAP!
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Playstation

Customer service issue
Reported by GetHuman2152226
Feb 7th, 2019 - 4 mons ago
I have an issue with Playstation too
Not resolved
Seen by 18 customers so far
Similar issue to 29845 others
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GetHuman2152226 started working on this issue
Feb 7th 3:51am