On Feb * and Feb **, goods and*or services may have been purchased from you with a stol...

GetHuman-jimcort's customer service issue with Playstation from February 2019

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Before contacting them, items GetHuman-jimcort may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jimcort's own words
On Feb * and Feb **, goods and*or services may have been purchased from you with a stolen credit card number. Card is Master Card, number ending ****, name is James Cort . The credit card company has already flagged these transactions as fraudulent. You may have been screwed out of about $*** worth of goods and services.*For your edification: James Cort has had and will have no dealings with Playstation Network under this or any other Card number.
GetHuman-jimcort did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman-jimcort
Feb 6th, 2019 - 4 mons ago
I have an issue with Playstation too
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Seen by 1 customer so far
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Timeline
GetHuman-jimcort started working on this issue
Feb 6th 9:45pm