My account was hacked this morning around *a.m. Our bank was fraudulently charged multi...
GetHuman-laciista's customer service issue with Playstation from January 2019
Help with my Playstation issue
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Before contacting them, items GetHuman-laciista may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-laciista's own words
My account was hacked this morning around *a.m. Our bank was fraudulently charged multiple times. I have already spoken with someone at Sony customer service about this, and my account has been recovered, a case opened, and an investigation is taking place. The person who hacked my account made a "child account" under my profile and it apparently cannot be changed until the investigation ends in *-* days. Our bank has asked if we can have the charges cancelled to keep our account from staying in overdrafted status. The order apparently has a * day hold with the bank, the other orders that went through did not hit the account as the first order was the one that overdrafted it in the first place and the bank is saying this is our best course of action. The order * in question is ************, ********* @ *:** a.m. to our Master Card for $***.**. Please help!
GetHuman-laciista did not yet indicate what Playstation should do to make this right.
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