Hi*My son's account got hacked or stolen by someone then I received an email saying tha...

GetHuman1913154's customer service issue with Playstation from January 2019

Help with my Playstation issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1913154's own words
Hi*My son's account got hacked or stolen by someone then I received an email saying that someone changed my son's psn email and then I gave PlayStation a call then after that they said that I have to confirm that I'm the account holder so therefore I sent my son's passport identity after that they emailed me that I'll need to give a call but unfortnently I can't give a call so can you please give my son's account back to him or can you please email us and the reference number is ******-******
GetHuman1913154 did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman1913154
Jan 7th, 2019 - a mon ago
I have an issue with Playstation too
Fixed
Seen by 2 customers so far
Similar issue to 22786 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman1913154 started working on this issue
Jan 7th 11:14am
GetHuman1913154 indicated the issue is not fixed yet.
Jan 7th 11:14am