our ps* came up with this message yesterday while trying to load.*connect a usb device...

GetHuman-bexysol's customer service issue with Playstation from December 2018

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The issue in GetHuman-bexysol's own words
our ps* came up with this message yesterday while trying to load.*connect a usb device that contains an update file for reinstallation for version *.** or later. you can download this from playstation.com.*I did as the instructions said with no luck and then it says this.*cannot find the update file*(SU-*****-*)*The ps* itself is only around a month old. is their anything I can do from home to fix this?**thank you.
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Playstation

Customer service issue
Reported by GetHuman-bexysol
Dec 1st, 2018 - 6 mons ago
I have an issue with Playstation too
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Seen by 2 customers so far
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Timeline
GetHuman-bexysol started working on this issue
Dec 1st, 2018 11:27am