I bought Red Dead Redemption *. I got the ultimate edtition but I am not able to redeem...

GetHuman-pintojas's customer service issue with Playstation from November 2018

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The issue in GetHuman-pintojas's own words
I bought Red Dead Redemption *. I got the ultimate edtition but I am not able to redeem anything. I haven’t gotten the horse. The revolver. The rifle. Or the clothes I’m suppose to receive along with the ultimate edition. I would like to know why since every time I try to buy the ultimate edition because apparently it seems like I didn’t. It says that I cannot buy it because I already bought “Red Dead Redemption *: Ultimate Edition POP”
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Customer service issue
Reported by GetHuman-pintojas
Nov 27th, 2018 - 9 mons ago
I have an issue with Playstation too
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Seen by 3 customers so far
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GetHuman-pintojas started working on this issue
Nov 27th, 2018 4:26am