Someone broke in my house and stole my ps* pro. I had a *tb external harddrive hooked u...

GetHuman1632909's customer service issue with Playstation from November 2018

13619 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman1632909's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1632909's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman1632909 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1632909 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1632909's own words
Someone broke in my house and stole my ps* pro. I had a *tb external harddrive hooked up to it with all my games downloaded to it except for two games. My question is how do I redownload all my digital purchases? I signed into my playstation account on my original ps* (that doesn't read any discs, that's why all my games were bought digitally) and it won't let me download anything! Ive got ** purchased items in my library and ** of them are digital games i purchased. Any help would be greatly appreciated!
GetHuman1632909 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1632909 fixed the problem
We are waiting for GetHuman1632909 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1632909 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1632909
Nov 26th, 2018 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 13619 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1632909 started working on this issue
Nov 26th, 2018 11:35pm