My account says my email has been changed and i didnt change my email address

GetHuman1401726's customer service issue with Playstation from October 2018

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Help with my Playstation issue
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Playstation's call center is closed now. We will send GetHuman1401726 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1401726 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1401726's own words
The problem: My account says my email has been changed and i didnt change my email address
GetHuman1401726 did not yet indicate what Playstation should do to make this right.
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Customer service issue
Reported by GetHuman1401726
Oct 24th, 2018 - a yr ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 8967 others
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GetHuman1401726 started working on this issue
Oct 24th, 2018 6:00am