someone longed into my account and they changed the email and p***word and put a * step...

GetHuman820986's customer service issue with Playstation from June 2018

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1629 similar
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1 following
Help with my Playstation issue
Before contacting them, items GetHuman820986 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
GetHuman820986's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman820986 a reminder to call them when they open. Nothing to do for now but wait!
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman820986's own words:
someone longed into my account and they changed the email and p***word and put a * step verification on it
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman820986
Jun 26th, 2018 - 2 mons ago
I have an issue with Playstation too
Not resolved
Seen by 4 customers so far
Similar issue to 1629 others
1 customer following this
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Timeline
GetHuman820986 started working on this issue
Jun 26th 2:18am