My son's PlayStation which is brand new will not let him update it and i would like to...

GetHuman-egeezy's customer service issue with Playstation from June 2018

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Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
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The issue and preferred resolution, in GetHuman-egeezy's own words:
The problem I ran into: My son's PlayStation which is brand new will not let him update it and i would like to know why
I trust that Playstation will make this right and come up with a resolution that is fair.
Help with my Playstation issue
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Playstation

Customer service issue
Reported by GetHuman-egeezy
Jun 25th, 2018 - 2 mons ago
I have an issue with Playstation too
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Seen by 9 customers so far
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GetHuman-egeezy started working on this issue
Jun 25th 1:33am