One day when I woke up it sent me an email and told me my gmail has been changed and wh...

GetHuman-oreemalo's customer service issue with Playstation from June 2018

Help with my Playstation issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-oreemalo's own words
One day when I woke up it sent me an email and told me my gmail has been changed and when I tried to long in it said gmail and password was wrong is there any way that u can help me the very first email that I use for my account was I think D*****@***.com
GetHuman-oreemalo did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman-oreemalo
Jun 6th, 2018 - 5 mons ago
I have an issue with Playstation too
Fixed
Seen by 7 customers so far
Similar issue to 261 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-oreemalo started working on this issue
Jun 6th 3:34pm
GetHuman-oreemalo indicated the issue is not fixed yet.
Jun 6th 7:18pm
GetHuman-oreemalo confirmed the issue is fixed. Hooray!
Jun 6th 7:20pm
GetHuman-oreemalo indicated the issue is not fixed yet.
Jun 6th 7:51pm
GetHuman-oreemalo indicated the issue is not fixed yet.
Jun 6th 7:54pm