I received a damaged luxury handbag last week which i spoke to customer service about...

GetHuman-apetroce's customer service issue with Nordstrom from December 2018

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The issue in GetHuman-apetroce's own words
I received a damaged luxury handbag last week which i spoke to customer service about. They were suppose to send me a new on on ******** to arrive on ********. The bag didn’t arrive so i called on **** and a representative told me that i should receive it on ****. On ****, i still didn’t receive the handbag. When i called they said i would definitely receive it on ****. Well here we are on **** and no bag. I called customer service a FOURTH time and they said that the bag shipped TODAY. This is just unacceptable. This is $**** item and i keep getting the run around. I will never shop at Nordstrom online again. No one is on the same page, no one has answers or resolutions .
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Customer service issue
Reported by GetHuman-apetroce
Dec 5th, 2018 - 2 mons ago
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GetHuman-apetroce started working on this issue
Dec 5th, 2018 11:50pm